Great Lakes IT Management’s 10DLC Messaging Services Privacy Policy
Effective Date: January 1, 2025
Great Lakes IT Management ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our 10DLC messaging services—including SMS, MMS, and other related messaging communications (the “Services”). By opting into our messaging services, you consent to the practices described herein. Please read this Privacy Policy carefully.
1. Information We Collect
Personal Information:
When you subscribe to our messaging services, we may collect personally identifiable information, including but not limited to:
Your mobile phone number
Your name
Your email address
Other contact or identification information provided by you
Usage Information:
We may automatically collect information about your interactions with our messaging services, such as:
Delivery and engagement data (e.g., when messages are delivered, read, or responded to)
Device type, operating system, and mobile carrier information
Location and Device Data:
In some cases, we may collect data about your device or approximate location if such information is available and relevant to providing our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: To deliver and manage our 10DLC messaging services and respond to your inquiries.
Communication: To send you transactional messages, notifications, alerts, or marketing communications related to our services. Please note that message and data rates may apply.
Compliance and Improvement: To monitor service performance, ensure compliance with 10DLC regulations and other applicable laws, and improve our offerings.
Legal Obligations: To comply with legal requirements and enforce our policies and agreements.
3. Consent to Receive Communications
By opting into our messaging services, you expressly consent to receive SMS, MMS, or other types of messages on your mobile device. You agree to our Terms of Service and Privacy Policy upon providing your mobile phone number.
Opt-Out Instructions:
If you no longer wish to receive messages from us, you may opt out at any time by replying “STOP” to any message you receive. If you need further assistance with opting out, please contact us using the information provided in Section 11 below.
4. Disclosure of Your Information
We do not sell or rent your personal information. We may share your data only under the following circumstances:
Service Providers: With third-party vendors who assist in providing our services (e.g., message delivery, analytics, customer support). These vendors are required to protect your data and use it only for the purposes for which it was disclosed.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with any merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable confidentiality safeguards.
5. Data Security
We implement commercially reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no security system is perfect. We cannot guarantee absolute security for your data, and you assume the inherent risks of using our services.
6. Data Retention
We will retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, it will be securely deleted or anonymized.
7. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We take steps to ensure that any such transfers comply with applicable data protection laws and that your data is afforded an adequate level of protection.
8. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
The right to access the personal data we hold about you.
The right to correct or update your information.
The right to request deletion of your personal data.
The right to restrict or object to the processing of your data.
To exercise any of these rights or if you have any questions about how we handle your personal information, please contact us using the details provided below.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental or guardian consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated Privacy Policy on our website and update the “Effective Date” above. Your continued use of our messaging services after such changes are posted will constitute your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices related to your personal information, please contact us at:
Great Lakes IT Management
800 Milwaukee Avenue
Burlington, WI 53105
Email: Support@GreatLakesIT.com
Phone: (800) 708-8528
